New Avenues for Public Value Management and the Role of Nonprofit Policy Innovation Labs: Co-Experience and Social Mediavation Labs, and Twitter
DOI:
https://doi.org/10.29173/cjnser668Keywords:
nonprofit policy innovation labs, co-experience, stakeholder engagement, Twitter, public value managementAbstract
The past decade has witnessed the global rise of policy innovation labs (PILs), many of which are nonprofit organizations. Policymakers have promoted PILs as a novel approach to addressing pressing economic and social issues. Concurrent with the growing importance of PILs has been the shift to public value management (PVM), which focuses on policy outcomes that benefit the public and the needs and problems in society. One relatively new process raised in the public management
literature is co-experience, which considers stakeholders' engagement with public policies or programs within the broader context of life experience. This, the authors argue, is an important contribution to public value creation. Social media platforms such as Twitter (now X) are one tool that PILs can employ to assess and develop stakeholder co-experience. The authors analyzed 13,009 Twitter messages largely generated by stakeholders relating to 42 U.S.-based PILs.
Downloads
Downloads
Published
Issue
Section
License
Copyright (c) 2024 Adam Wellstead, Rowen Schmidt , Angie Carter, Anat Gofen
This work is licensed under a Creative Commons Attribution 4.0 International License.
Submission of an original manuscript to the Canadian Journal of Nonprofit and Social Economy Research / Revue canadienne de recherche sur les OSBL et l'économie sociale [thereafter CJNSER] will be taken to mean that it represents original work not previously published, and that it is not being considered elsewhere for publication.
The journal takes the stance that the publication of scholarly research is meant to disseminate knowledge and, in a not-for-profit regime, benefits neither publisher nor author financially. It sees itself as having an obligation to its authors and to society to make content available online now that the technology allows for such a possibility. In keeping with this principle, the journal will publish all of its issues online.
Authors who publish in CJNSER agree to release their articles under the Creative Commons 4.0 International Licence (CC BY). This licence allows anyone to copy and distribute the article provided that appropriate attribution is given. For details of the rights an author grants users of their work, please see the licence summary and the full licence.
[Content published between 2010 and 2019-10 was licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 2.5 Canada (CC BY-NC-ND 2.5 CA) License. Content published between 2019-10 to 2023-12 was licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) License. Content published after 2023-12 is licensed under the Creative Commons 4.0 International (CC BY) License.]
