Summing Up an Immeasurable Year
DOI:
https://doi.org/10.29173/cjnser.2021v12nS1a537Keywords:
COVID-19; Pandemic; Non-profit; Free clinic; Workplace culture / COVID-19; Pandémie; Organisme sans but lucratif; Clinique gratuite; Culture d’entrepriseAbstract
COVID-19 has drastically impacted healthcare delivery across the United States and globally. This article outlines the strategic challenges of a free clinic in Milwaukee, Wisconsin, during the pandemic and describes various responses to these challenges. Communication with patients and staff, loss of volunteer practitioners and employee relations are spe- cifically explored. The author argues that implicit aspects of the free-clinic business model positively impacted clinic re- silience and suggests that lessons in workplace culture could be applied across sectors, with the aim of improved resilience during difficult times in the future.
RÉSUMÉ
Le COVID-19 a eu un effet considérable sur la disponibilité des soins de santé aux États-Unis et dans le monde. Cet article décrit les défis stratégiques confrontant une clinique gratuite à Milwaukee, Wisconsin, pendant la pandémie et recense di- verses réponses à ces défis. L’article explore en particulier la communication avec les patients et le personnel, la perte de praticiens bénévoles et les relations avec les employés. L’auteur soutient que certains aspects implicites du modèle d’en- treprise que représente la clinique gratuite ont eu un impact positif sur la résilience des cliniques en général et suggère que certaines leçons provenant de la culture d’entreprise de celles-ci pourraient s’appliquer à des secteurs différents dans le but d’améliorer leur propre résilience lors de futures périodes difficiles.
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Copyright (c) 2021 Sean Stevens-Fabry
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